If you cannot find the answer to your question here, click on the “Contact Us” tab at the top of the page. We will do our best to respond to your questions within 24 hours.

If you are not 100% satisfied with our product, we will give you your money back – no questions asked.

In order to get a refund, simply ship back the DVD, and we will refund you 100% of the product cost minus shipping/handling. All refunds will be submitted within 2 days of receiving the returned product. For any questions regarding our return policy, please email us at support@123craft.com.

Our courses are currently only offered in English.

If you have any questions regarding our products or need assistance with the instructional courses, you may contact us anytime at support@123craft.com. We normally answer your questions within one business day.

Learning how to make tutus, hair bows and hair clips with our instructional courses is quick and easy! Our courses are designed to walk you through each step of the creation process, regardless of your experience or skills. On average, it takes approximately 20 to 30 minutes to make most types of tutus, hair bows or hair clips.

No. We only provide the e-Manual in digital format to keep the cost of our course as low as possible for our customers. Some customers have chosen to print out the e-Manual from their printer or have had it printed at their local copy center.

We have plans to offer physical copies of our manuals later this year.

Once you complete your order, you will receive login details to access our exclusive members area. You will immediately be able to login to access your products online.

DVD’s are shipped separately.

All U.S. and International orders currently have a shipping and handling rate of $2.95.

Products are shipped within 1-2 business days. The estimated shipping time may vary depending on location and may also be affected by holidays.

Estimated Shipping Time
U.S. Orders: 3 – 7 business days
International Orders: 7 – 21 business days

All ratings and reviews on this website were submitted by actual paying customers who purchased one or more of our products. Ratings and reviews collected by Shopper Approved a 3rd party service.

Please visit our Products page to get the latest pricing on all of our instructional courses and bundles.

Yes, we do ship internationally.

Occasionally we do offer coupon codes via email to our newsletter list.