Can’t find your answer here?
If you cannot find the answer to your question here, click on the “Contact Us” tab at the top of the page. We will do our best to respond to your questions within 24 hours.
Do you offer a money back guarantee?
If you are not 100% satisfied with our product, we will give you your money back – no questions asked.
In order to get a refund, simply ship back the DVD, and we will refund you 100% of the product cost minus shipping/handling. All refunds will be submitted within 2 days of receiving the returned product. For any questions regarding our return policy, please email us at support@123craft.com.
Do you provide your courses in other languages?
Our courses are currently only offered in English.
How do I contact customer support?
If you have any questions regarding our products or need assistance with the instructional courses, you may contact us anytime at support@123craft.com. We normally answer your questions within one business day.
How difficult is it to learn how to make tutus, hair bows and clips?
Learning how to make tutus, hair bows and hair clips with our instructional courses is quick and easy! Our courses are designed to walk you through each step of the creation process, regardless of your experience or skills. On average, it takes approximately 20 to 30 minutes to make most types of tutus, hair bows or hair clips.
Do you offer hard copies of the manuals?
No. We only provide the e-Manual in digital format to keep the cost of our course as low as possible for our customers. Some customers have chosen to print out the e-Manual from their printer or have had it printed at their local copy center.
We have plans to offer physical copies of our manuals later this year.
How do you collect your customer ratings and reviews?
All ratings and reviews on this website were submitted by actual paying customers who purchased one or more of our products. Ratings and reviews collected by Shopper Approved a 3rd party service.